Last updated: August 31, 2026
Foclair ("we," "us," or "our") operates the website foclair.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or place an order.
When you visit our site, we automatically collect certain device and browsing information, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates and times of your visits. This data is collected through cookies, log files, and similar tracking technologies.
When you make a purchase or create an account, we collect the personal information you provide, including your full name, email address, billing and shipping address, phone number, and payment information. Payment card details are processed directly by our payment processor and are not stored on our servers.
If you contact our customer support team, we collect any information you include in your correspondence, such as your name, email address, order number, and the content of your message.
We use the information we collect to process and fulfil your orders, communicate with you about your purchases and account, provide customer support, send transactional emails such as order confirmations and shipping updates, improve and optimise our website and product offerings, detect and prevent fraud, and comply with legal obligations.
With your consent, we may also use your email address to send you marketing communications about new products, promotions, and other updates. You can opt out of marketing emails at any time by clicking the unsubscribe link at the bottom of any email or by contacting us directly.
We use cookies and similar technologies (such as pixels and tags) to recognise your browser, remember your preferences, understand how you interact with our site, and serve relevant advertising. These include essential cookies required for the site to function, analytics cookies that help us understand traffic patterns, and advertising cookies used by our marketing partners.
You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.
We share your information with third-party service providers who assist us in operating our business. These include our e-commerce platform (Shopify), payment processors (Stripe, PayPal), shipping and fulfilment providers, email marketing services, and analytics providers. These third parties only have access to the information necessary to perform their services and are obligated to protect your data.
We may also share information with advertising platforms such as Meta (Facebook/Instagram), Taboola, Outbrain, and Google for the purpose of delivering targeted advertisements. These platforms may use cookies and tracking pixels on our site.
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order and transaction data is typically retained for a minimum of seven years for tax and accounting purposes.
Depending on your location, you may have the right to access, correct, update, or delete your personal information. You may also have the right to object to or restrict certain processing activities, to data portability, and to withdraw consent where processing is based on consent.
If you are a resident of the European Economic Area (EEA) or United Kingdom, you have rights under the General Data Protection Regulation (GDPR) and UK GDPR respectively. If you are a California resident, you have rights under the California Consumer Privacy Act (CCPA). To exercise any of these rights, please contact us using the details provided below.
Our business is based in the Netherlands, and we serve customers internationally, including in the United States, Canada, and United Kingdom. Your personal data may be transferred to and processed in countries other than your country of residence. We take appropriate safeguards to ensure your data is protected in accordance with applicable data protection laws.
Our website and products are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors. If we become aware that we have collected data from a person under 18, we will take steps to delete that information promptly.
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
If you have questions or concerns about this Privacy Policy or your personal data, please contact us at: