Last updated: August 31, 2026
Your satisfaction is our priority. We stand behind every product we sell and offer a 30-day money-back guarantee on all Foclair products.
If you are not completely satisfied with your purchase for any reason, you may request a refund within 30 days of your original purchase date. This guarantee applies to both first-time and returning customers.
To initiate a return or refund, contact our customer support team at info@foclair.com with your order number and the reason for your request. Our team will respond within 1–2 business days with instructions.
Refunds may be issued with or without the return of the product, at our discretion. If a return is required, the product must be sent back within 14 days of receiving return authorisation. Items should be returned in their original packaging where possible. Return shipping costs are the responsibility of the customer unless the return is due to a defective or incorrect product.
Once a return is received and inspected (if applicable), or a refund is approved, your refund will be processed to your original payment method within 5–10 business days. Please note that your bank or credit card provider may take additional time to post the refund to your account.
If you are on a subscription plan and wish to cancel, please contact us before your next billing date. Shipments that have already been dispatched can be returned under the standard 30-day guarantee. We do not offer partial refunds for subscription periods.
If you receive a product that is damaged, defective, or incorrect, please contact us within 7 days of delivery with a photo of the issue. We will arrange a replacement or full refund at no additional cost to you, including return shipping.
We reserve the right to limit or deny refund requests that we reasonably believe to be fraudulent, excessive, or abusive. Promotional items, free gifts, and bundle discounts may be deducted from refund amounts where applicable.