All orders are processed within 1–3 business days (Monday to Friday, excluding public holidays). You will receive an email confirmation with a tracking number once your order has shipped.
We currently ship to the United States, Canada, and select international destinations. Shipping availability and delivery times vary by location.
United States: Standard shipping typically takes 5–10 business days. Expedited shipping options may be available at checkout for an additional fee.
Canada: Standard shipping typically takes 7–14 business days.
International: Delivery times vary by country and typically range from 10–21 business days.
Shipping rates are calculated at checkout based on your delivery address and the weight of your order. Free shipping promotions may be offered from time to time and will be clearly stated on the website.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Please allow 24–48 hours for tracking information to update after dispatch.
For international orders (including orders shipped to the United Kingdom), your shipment may be subject to import duties, taxes, or customs fees imposed by your country's government. These charges are the responsibility of the recipient and are not included in our product prices or shipping fees. We are not responsible for delays caused by customs processing.
If a package is returned to us due to an incorrect or incomplete shipping address provided by the customer, the customer will be responsible for any additional shipping costs to reship the order. If a package is unclaimed or refused, a refund may be issued minus the original shipping cost.
If your tracking shows no update for more than 14 business days (domestic) or 30 business days (international), please contact us at info@foclair.com. We will investigate with the carrier and, if the package is confirmed lost, arrange a replacement or refund at no additional cost.
For any shipping-related questions, please contact us at info@foclair.com